Lavender

Eucalyptus

Lavender

Eucalyptus

Lavender

Eucalyptus

Lavender

Eucalyptus

Client strategy is about delivering value through a continuously improving client experience, and that client experience is a critical but often overlooked component of an organization's ability to deliver on its promises. Learn how to use the client experience as a foundation for developing new services, improving existing ones, engaging more effectively with clients, and improving outcomes.

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Putting the Customer First: Southwest Airlines Case Study

December 30, 2022

Prior to the losses reported in 2021, Southwest Airlines enjoyed a long history of success and had consistently ranked highly in customer satisfaction surveys. However, no company is perfect and the winter storms of 2022 have shown that to be the case for the airline. Many are conducting real-time analysis on the primary cause of […]

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