How would you describe your program’s client experience? Is it positive or negative? What improvements can you implement to improve their overall experience? If you want to increase the chances of success for your clients and your services/program, then you should focus on providing a great client experience. Nonprofit organizations must understand what drives customer […]

Executives across industries recognize the importance of developing a clear customer strategy that coordinates all aspects of the organization. Yet many don’t know where to start. In the article, “Your company’s customer strategy: A path to delivering distinctive value and experience,” Strategy& (PwC) examines the challenges that organizations continue to face, especially considering the accelerating […]