Lavender

Eucalyptus

Lavender

Eucalyptus

Lavender

Eucalyptus

Lavender

Eucalyptus

Client strategy is about delivering value through a continuously improving client experience, and that client experience is a critical but often overlooked component of an organization's ability to deliver on its promises. Learn how to use the client experience as a foundation for developing new services, improving existing ones, engaging more effectively with clients, and improving outcomes.

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Client strategy: delivering distinctive value and experience

October 14, 2022

Executives across industries recognize the importance of developing a clear customer strategy that coordinates all aspects of the organization. Yet many don’t know where to start. In the article, “Your company’s customer strategy: A path to delivering distinctive value and experience,” Strategy& (PwC) examines the challenges that organizations continue to face, especially considering the accelerating […]

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