It's so great to meet you! I'm Trina.
We live in a world where nonprofit team members have to perform herculean acts to circumvent the numerous capacity constraints within their organizations in order to do what they love, which is to provide care and services to their clients.
I am passionate about strengthening the systems that support those living in some of the most challenging economic conditions, and it is from this place that Lavender Eucalyptus, LLC was born–to help strengthen the operations of community-based nonprofits and significantly enhance their ability to carry out their mission.
I'm on a mission to change that!
I'd love to connect and explore how we can increase your team's capacity and improve productivity overall.
Like the calming effects of lavender and eucalyptus, our mission is to ease those capacity constraints by delivering high-quality solutions that help teams more effectively serve their clients.
We step in as a trusted partner to gather firsthand insight on programming and then design and implement customized solutions for operations, programs, and projects that help nonprofit organizations more effectively serve clients and scale their impact.
Operations. Programs. Projects.
Many small nonprofit teams find it challenging to deliver high-quality programming while also positioning their organization for strategic growth.
The teams that typically see a need for our services have the following traits in common:
Highly motivated, dedicated, engaged, and capable changemakers.
The organizations we work with have a culture of collaboration and dedication to drastically improving the conditions of those receiving their services. They also share the following characteristics:
Often joke (but are really serious) about needing 36 hours in a day and/or more days in the week.
Crave opportunities to dive deeper into the work they are doing so they can have greater impact.
Demand for programs and services outstrip capacity.
Deepening org chart with more defined roles.
Board is more focused on planning and insight, but organizational policies are still more reactive than strategic.
Building relationships with key funders, but still unpredictable funding resources and cost considerations are important.
Beginning the process of developing operational systems.
Unable to assess what has worked and change priorities; having to just "make it work."
Feeling like there is a constant stream of “small fires” that need to be put out; losing sight on how role and efforts have impact.
Stress and burnout; wearing many hats; absences; creating many individual workarounds.
Constant flow of new initiatives and projects; constant trade-off between productivity and impact; missing deadlines.
Limitations with documenting what has been done, gathering data, and showing evidence of impact adversely impacts the organization's reputation with funders.
Low levels of morale, motivation, and engagement; inability to focus and go deep.
Do you have shared views of all processes?
Can you smoothly onboard for a key position and/or critical projects ?
Do your processes effectively aid in service delivery?
Are processes executed with fidelity or consistency?
Can your institutional knowledge be easily transferred to others?
Do you manage a number of programs that are operationally integrated?
Did you answer to one or more of these questions?
If so, here are the ways we could help?
Keeping the effects of those constraints in mind...
Do you and your team understand the true costs of your programs?
Is there an effective system in place to collect data in accordance with grant reporting requirements?
Budget Development & Tracking
Financial Statement & Ratio Analysis
Financial Operations Assessment
Business Process Mapping
Leadership Transition Plans
Operational & Business Plans
Customer Relationship Management
Interim Program Management
Budget Development & Tracking
We will build a customized package of services from the following capabilities based on the specific needs of your team and organization.
We operationalize your strategic plans, define allocation of resources, and outline the activities that need to be carried out to reach your organization's short-term objectives.
We provide project management services or work with you to map out and define a portfolio of dependent projects that need to be completed to reach your overall goal.
We provide short-term operational support and interim leadership services to help assist your team during times of organizational change.
We work with you to identify ways to make your business processes manageable, with formalized, actionable information about how, and how well, your processes are performing.
We help your teams build data-driven, decision-making capacity via financial management and planning, and adapting and scaling your programming.
We provide additional operational support when changes like the transition of key team members, bringing on or sunsetting programming, or any other event reduces your team’s capacity.
Here are some examples of the types of support we provide and a user case.
Step in to provide interim leadership support.
Create transition plan and documentation correspondence.
Create standard operating procedures.
Identify, prioritize, and assist with key projects during periods of transition.
Assist with the preparation of grant and annual reports.
Manage & support events and program activities.
Structure onboarding processes for team and board members
Develop presentations and copy for print media.
Projects are temporary, one-off undertakings that have clear end dates and short-term goals. They are generally bound by cost, resource, budget, and time constraints. There is also some type of tangible deliverable expected at the end of the project, like a product or service.
Help coordinate time, resources, and activities for individual projects.
Programs are a collection of several underlying, interconnected projects. In theory, the collection of projects should complement and build off one another to achieve a larger, long-term objective of the organization. Also, instead of a single, tangible deliverable, a program is deemed successful when it further advances the organization forward to fulfilling its mission and outcomes.
Here are a few examples of the ways we help organizations:
Manage one or more projects.
Map out and define the list of dependent projects needed to achieve an overall goal.
Manage the operational elements of the projects, like adherence to deadlines, staying within budget, and completing deliverables.
Operational plans help define and improve the activities and processes conducted daily to deliver an organization’s products or services to clients. The plans may cover any process, department, or operation.
We go through the following key steps to build out your operational plan:
Review your organization’s strategic plan. The operational plan is integral to achieving the goals that have been defined in the strategy, so it is critically important to align the two plans.
Elevate essential goals. It is natural for organizations to have a multitude of goals at all levels—individual team member, the collective team, special projects, each department, funders, etc. We review these goals and help cut through that web to elevate the major strategic goals and map all the others to those.
Remove the focus from lagging indicators. We will work with you to identify the leading indicators that will help your team better focus on and measure the activities that directly influence achieving your organization's stated objectives.
We use observations, team member interviews, and other methods to gather information about your process.
We then use the insights gathered from you and your team about the process to map out a current state.
Next, we identify parts of the process that could be streamlined or eliminated,
After that, we apply an automation solution and test the workflow to ensure objectives are met.
The final steps include knowledge transfer process and check-ins to assess performance of the workflow against selected KPIs.
Business Process Modeling (or “BPM”) is used to visually document, understand, and improve an organization’s business processes. BPM serves as a tool to map out the current (or “as-is”) state—including all the connecting
activities, events, and resources of the process of a product or service—as a baseline and to determine the future (or “to-be”) state. This method involves mapping, discovery, simulation, analysis, and improvement of the processes. Some of the benefits of conducting BPM are:
Alignment of operations: BPM helps with keeping processes consistent and aligned with the overall organizational strategy.
Effective communication: Coupled with verbal communication, BPM can help provide a more robust picture of the processes. It also formalizes existing processes and increases consistency and fidelity.
Improvements in operational efficiency: BPM helps to identify bottlenecks, inefficiencies, and other areas of improvement. It also promotes better resource utilization.
Our 5-step process.
Business Process Modeling (or “BPM”) is used to visually document, understand, and improve an organization’s business processes. BPM serves as a tool to map out the current (or “as-is”) state—including all the connecting activities, events, and resources of the process of a product or service—as a baseline and to determine the future (or “to-be”) state. This method involves mapping, discovery, simulation, analysis, and improvement of the processes. Some of the benefits of conducting BPM are:
We are well grounded in nonprofit and financial management and analysis, with a range of experience from service provision to Treasury to Financial Risk Management and Corporate Banking. We help you identify, weigh, and
We are well-grounded in nonprofit and financial management and analysis, with a range of experience from service provision to Treasury to Financial Risk Management and Corporate Banking. We help you identify, weigh, and prioritize your organization’s options, and give you and your team the capabilities to move forward confidently. We help you see the financial and mission implications of strategic choices and better understand the connection between your organization’s mission and financial performance, position, strategy, and outlook.
Some of the services we provide are:
Create the annual budget and semi-annual revised budget.
Create tools for collecting data from multiple business units.
Perform revenue analysis to give insights into revenue risk.
Provide support in preparing enterprise-wide dashboard reports to track performance against benchmarks.
Manage the budget modification process, ensuring that changes to the budget are requested and approved according to internal policy.
prioritize your organization’s options, and give you and your team the capabilities to move forward confidently. We help you see the financial and mission implications of strategic choices and better understand the connection between your organization’s mission and financial performance, position, strategy, and outlook.
There are many ways teams can work through lists of possible plans and narrow those down to a few of the most promising ideas. As it relates to programming and other services, our journey mapping and service blueprint
workshops are designed to help teams do this in an engaging and thoughtful way, with real-time coaching and feedback provided along the way.
All questions were answered and not forgotten.
Each workshop can be conducted with a single team member, a small team, or a cross-departmental group. We customize our workshops to meet your organization’s needs. Each workshop can be delivered once or conducted over multiple sessions, depending on the complexity of the processes being mapped.
done and resources needed to deliver your services to your clients.
Here is some of the feedback from prior workshops and check out a user case here.
Great tool which solicited great conversation in my mentoring group.
I loved her!
I appreciate the way she brought some work time to the PD. I will be using the process in the future, and I loved it.
I liked how we were organized by team so we could go through the process for our own organization.
I thought Trina was great, really knowledgeable, and that the presentation materials were lovely.
There are many ways teams can work through lists of possible plans and narrow those down to a few of the most promising ideas. As it relates to programming and other services, our journey mapping and service blueprint workshops are designed to help teams do this in an engaging and thoughtful way, with real-time coaching and feedback provided along the way.
These concepts are client-centric, team-driven activities that help illustrate client needs, expectations, barriers, risks, and processes that can be improved upon. They also help set a framework for prioritizing the work to be done and resources needed to deliver the service(s) to clients.
Journey Mapping &
Use the form to tell us more about your organization's operations, projects, or program needs.
We'll connect, listen deeply, ask questions, and zoom in on the key issues.
We'll take all that insight and customized the package to fit the needs of you, your team, and your organization.
Now, we get to work and deliver results to you!
Are you ready to more effectively serve , attract greater , and scale your ?