Founder & CEO
It's so great to meet you! I'm Trina.
We live in a world where nonprofit team members have to perform herculean acts to circumvent the numerous capacity constraints within their organizations in order to do what they love, which is to provide care and services to their clients.
I am passionate about strengthening the systems that support those living in some of the most challenging economic conditions, and it is from this place that Lavender Eucalyptus, LLC was born—built upon my background in nonprofit management, program administration, and financial services.
I'm on a mission to change that!
I'd love to connect and explore how we can increase your team's capacity and improve productivity overall.
Like the calming effects of lavender and eucalyptus, our mission is to ease those capacity constraints by delivering high-quality solutions that efficiently allocate resources so teams can more effectively serve their clients.
Like the calming effects of lavender and eucalyptus, our mission is to soothe those capacity constraints by delivering high-quality solutions that efficiently reallocate resources so teams can more effectively serve their clients.
We provide strategic business operations support, program and project management, operational planning and execution, and business process modeling services to community-based nonprofits. Our high-quality, comprehensive solutions help organizations efficiently allocate resources so their program teams can more effectively serve their clients. Are you an organization or do you know of an organization with program teams ready to reclaim more of their time and have greater impact with their clients?
They are guided by a strong sense of community to each other, the people they serve, and to the communities in which those individuals reside. Their passion and dedication are limitless.
Energy, time, and resources, however, are not.
Nonprofit team members are passionate about the quality of the services they provide and their mission to affect positive change in the lives of those receiving those services.
The teams that typically see a need for our services have the following traits in common:
Highly motivated, dedicated, engaged, and capable changemakers.
The types of organizations that want to work with us have a culture of collaboration and dedication to concerted efforts aimed at drastically improving the conditions of those receiving their services as well as the generations to come.
Often joke (but are really serious) about needing 36 hours in a day and/or more days in the week.
Crave opportunities to dive deeper into the work they are doing so they can have greater impact
Unable to assess what has worked and change priorities; having to just "make it work."
Feeling like there is a constant stream of “small fires” that need to be put out; losing sight on how role and efforts have impact.
Stress and burnout; wearing many hats; absences; creating many individual workarounds.
Constant flow of new initiatives and projects; constant trade-off between productivity and impact; missing deadlines.
Working more unpaid overtime hours; disproportional increases in pay relative to amount of work being done.
Low levels of morale, motivation, and engagement; inability to focus and go deep.
Are there shared views of all processes?
than 20% of the day devoted to routine processes or putting out “fires”?
Are there processes that interfere or conflict with service delivery?
Are processes executed with fidelity or consistency?
Can your institutional knowledge be easily transferred to others?
Do you manage a number of programs with little or no intergration.
answer "yes" to a majority of these questions?
If not, then what can be done?
Keeping the effects of those constraints in mind...
We turn your long-term strategic plan into an operational plan that outlines activities and defines how to allocate resources to reach short-term objectives. We also help with implementation.
We can manage the operations of individual projects or work with you to map out and define a list of dependent projects that need to be completed to reach your overall goal.
We provide short-term operational support to help carry out complex tasks or to assist your team during times of organizational change.
We provide interactive workshops to groups of various sizes on the concepts of journey mapping and service blueprints.
We work with you to identify ways to make your business processes manageable, with formalized, actionable information about how, and how well, the process is performing.
We can provide additional operational support when changes, like the transition of key team members, bringing on or sunsetting programming, or any other event that reduces your team’s capacity.
Here are some examples of types of support we can provide:
Create or update employee manuals and handbooks.
Create transition plan and documentation correspondence.
Create standard operating procedures.
Draft monthly, quarterly, and annual budgets.
Assist with the preparation of annual reports.
Manage & support events and program activities.
Structure onboarding processes for team and board members
Projects are temporary, one-off undertakings that have clear end dates and short-term goals. They are generally bound by cost, resource, budget, and time constraints. There is also some type of tangible deliverable expected at the end of the project, like a product or service.
Help coordinate time, resources, and activities for individual projects.
Programs are a collection of several underlying, interconnected projects. In theory, the collection of projects should complement and build off one another to achieve a larger, long-term objective of the organization. Also, instead of a single, tangible deliverable, a program is deemed successful when it further advances the organization forward to fulfilling its mission and outcomes.
We can help your organization in the following ways:
Manage one or more projects.
Map out and define the list of dependent projects needed to achieve an overall goal.
Manage the operational elements of the projects, like adherence to deadlines, staying within budget, and completing deliverables.
Operational plans help define and improve the activities and processes conducted daily to deliver an organization’s products or services to clients. The plans may cover any process, department, or operation.
We go through the following key steps to build out your operational plan:
Review your organization’s strategic plan. The operational plan is integral to achieving the goals that have been defined in the strategy, so it is critically important to align the two plans.
Elevate essential goals. It is natural for organizations to have a multitude of goals at all levels—individual team member, the collective team, special projects, each department, funders, etc. We review these goals and help cut through that web to elevate the major strategic goals and map all the others to those.
Remove the focus from lagging indicators. We will work with you to identify the leading indicators that will help your team better focus on and measure the activities that directly influence achieving your organization's stated objectives.
We use observations, team member interviews, and other methods to gather information about your process.
We then use the insights gathered from you and your team about the process to map out a current state.
Next, we identify parts of the process that could be streamlined or eliminated,
After that, we apply an automation solution and test the workflow to ensure objectives are met.
The final steps include knowledge transfer process and check-ins to assess performance of the workflow against selected KPIs.
Business Process Modeling (or “BPM”) is used to visually document, understand, and improve an organization’s business processes. BPM serves as a tool to map out the current (or “as-is”) state—including all the connecting
activities, events, and resources of the process of a product or service—as a baseline and to determine the future (or “to-be”) state. This method involves mapping, discovery, simulation, analysis, and improvement of the processes. Some of the benefits of conducting BPM are:
Alignment of operations: BPM helps with keeping processes consistent and aligned with the overall organizational strategy.
Effective communication: Coupled with verbal communication, BPM can help provide a more robust picture of the processes. It also formalizes existing processes and increases consistency and fidelity.
Improvements in operational efficiency: BPM helps to identify bottlenecks, inefficiencies, and other areas of improvement. It also promotes better resource utilization.
Our 5-step process.
Business Process Modeling (or “BPM”) is used to visually document, understand, and improve an organization’s business processes. BPM serves as a tool to map out the current (or “as-is”) state—including all the connecting activities, events, and resources of the process of a product or service—as a baseline and to determine the future (or “to-be”) state. This method involves mapping, discovery, simulation, analysis, and improvement of the processes. Some of the benefits of conducting BPM are:
There are many ways teams can work through lists of possible plans and narrow those down to a few of the most promising ideas. As it relates to programming and other services, our journey mapping and service blueprint
workshops are designed to help teams do this in an engaging and thoughtful way, with real-time coaching and feedback provided along the way.
All questions were answered and not forgotten.
Each workshop can be conducted with a single team member, a small team, or a cross-departmental group. We customize our workshops to meet your organization’s needs. Each workshop can be delivered once or conducted over multiple sessions, depending on the complexity of the processes being mapped.
done and resources needed to deliver your services to your clients.
Here is some feedback from prior workshops.
Great tool which solicited great conversation in my mentoring group.
I loved her!
I appreciate the way she brought some work time to the PD. I will be using the process in the future, and I loved it.
I liked how we were organized by team so we could go through the process for our own organization.
I thought Trina was great, really knowledgeable, and that the presentation materials were lovely.
There are many ways teams can work through lists of possible plans and narrow those down to a few of the most promising ideas. As it relates to programming and other services, our journey mapping and service blueprint workshops are designed to help teams do this in an engaging and thoughtful way, with real-time coaching and feedback provided along the way.
These concepts are client-centric, team-driven activities that help illustrate client needs, expectations, barriers, risks, and processes that can be improved upon. They also help set a framework for prioritizing the work to be done and resources needed to deliver the service(s) to clients.
Journey Mapping &
Here's how we can .
Are you ready to increase your team's capacity to do more work with your clients?