Trina

Founder & CEO 

It's so great to meet you! I'm Trina.


We live in a world where nonprofit team members have to perform herculean acts to circumvent the numerous capacity constraints within their organizations in order to do what they love, which is to provide care and services to their clients.


I am passionate about strengthening the systems that support those living in some of the most challenging economic conditions, and it is from this place that Lavender Eucalyptus, LLC was born to help strengthen the operations of community-based nonprofits and significantly enhance their ability to carry out their mission

I'm on a mission to change that!


I'd love to connect and explore how we can increase your team's capacity and improve productivity overall. 


Like the calming effects of lavender and eucalyptus, our mission is to ease those capacity constraints by delivering high-quality solutions that efficiently allocate resources so teams can more effectively serve their clients.




Lavender

Eucalyptus

Rabjot Singh

Consultant

Rabjot has over two years of experience in working as a Consultant in Finance Advisory primarily focused on financial analysis, valuation and process optimization in the areas of finance.
He holds a Master's degree specialized in finance from IIM Raipur, India and it is his passion to assist nonprofit organizations with maximizing their impact that brought him to Lavender Eucalyptus, LLC.

Consultant

Manisha Jain

Manisha has a master's degree specialized in finance from IMI, New Delhi, India. She has also passed CFA level 2.
She has over two years of experience as a Consultant working for Advisory Services with firms like Deloitte and KPMG, and she has built expertise in the areas of Business Valuation, Financial Modelling, Corporate Treasury functions and transformation projects for clients across various industries.
Her desire to be an impact professional and make a difference brought her to Lavender Eucalyptus, LLC

Kimberly Richards

Project Manager

Kimberly has built a robust portfolio of 200+ successfully managed projects over her 21-year career within higher education. She got her start in project management through financial services and soon discovered that she is adept at (and genuinely enjoys!) successfully carrying out complex projects and managing stakeholder expectations and tight deadlines, all while staying within budget.
She holds a degree in communications from Northwestern University, and her desire to strengthen community-based nonprofit organizations led her to Lavender Eucalyptus, LLC.

Trina Ntamere

Kimberly Richards

Project Manager

Rabjot Singh

Consultant

Manisha Jain

Consultant

Trina Ntamere

Founder & CEO

Trina Ntamere

Founder & CEO

BIO

BIO

BIO

BIO

Hello!

Kimberly Richards

Project Manager

Hello!

Trina Ntamere

Founder & CEO

Kimberly has built a robust portfolio of 200+ successfully managed projects over her 21-year career within Northwestern University – Kellogg School of Management. She got her start in project management through financial services and soon discovered that she is adept at (and genuinely enjoys!) successfully carrying out complex projects and managing stakeholder expectations and tight deadlines, all while staying within budget.

She holds a degree in communications from Northwestern University, and her desire to strengthen community-based nonprofit organizations led her to Lavender Eucalyptus, LLC.

Manisha Jain

Consultant

Hello!

Trina Ntamere

Founder & CEO

Manisha has a master's degree specialized in finance from IMI, New Delhi, India. She has also passed CFA level 2.

She has over two years of experience as a Consultant working for Advisory Services with firms like Deloitte and KPMG, and she has built expertise in the areas of Business Valuation, Financial Modelling, Corporate Treasury functions and transformation projects for clients across various industries.

Her desire to be an impact professional and make a difference brought her to Lavender Eucalyptus', LLC

Rabjot Singh

Consultant

Hello!

Trina Ntamere

Founder & CEO

Rabjot has over two years of experience in working as a Consultant in Finance Advisory primarily focused on financial analysis, valuation and process optimization in the areas of finance.

He holds a Master's degree specialized in finance from IIM Raipur, India and it is his passion to assist nonprofit organizations with maximizing their impact that brought him to Lavender Eucalyptus, LLC.

Trina Ntamere

Founder & CEO

Hello!

Trina Ntamere

Founder & CEO

Trina has amassed nearly 15 years of experience in nonprofit service delivery, program administration, financial services, and project management within institutions like Heartland Alliance, Bank of America, Federal Home Loan Bank of Chicago, Allies for Community Business (fka Accion Chicago), and Northwestern University. She has implemented education, financial, and employment solutions that have improved the socioeconomic conditions for families, women, and youth.

She is passionate about strengthening the systems that support those living in some of the most challenging economic conditions, and it is from that place that she launched Lavender Eucalyptus, LLC to help strengthen the operations of community-based nonprofits and significantly enhance their ability to carry out their mission.

Trina holds a degree in finance from Millikin University, a master’s degree in Social & Educational Policy Studies from Loyola University Chicago, and an MBA from the University of Virginia Darden School of Business.


Our Team

Lavender

Eucalyptus

Lavender

Eucalyptus

Lavender

Eucalyptus

Lavender

Eucalyptus

Lavender

Eucalyptus

Lavender

Eucalyptus

We help growing nonprofit teams become substantially more productive, strategic, and proactive.

We step in as a trusted partner to gather firsthand insight on programming and then design and implement customized solutions that help nonprofit organizations more effectively serve clients, attract greater funding, and scale their impact. 

Serve. Attract. Scale. 

Many small nonprofit teams find it challenging to deliver high-quality programming while also positioning their organization for strategic growth

The Situation

The Clients

The teams that typically see a need for our services have the following traits in common:

Highly motivated, dedicated, engaged, and capable changemakers.

The organizations we work with have a culture of collaboration and dedication to drastically improving the conditions of those receiving their services. They also share the following characteristics:

Often joke (but are really serious) about needing 36 hours in a day and/or more days in the week. 

Crave opportunities to dive deeper into the work they are doing so they can have greater impact.

Demand for programs and services outstrip capacity.

Deepening org chart with more defined roles.

Board is more focused on planning and insight, but organizational policies are still more reactive than strategic. 

Building relationships with key funders, but still unpredictable funding resources and cost considerations are important.

Beginning the process of developing operational systems.

Unable to assess what has worked and change priorities; having to just "make it work."

diminished Quality of service

Feeling like there is a constant stream of “small fires” that need to be put out; losing sight on how role and efforts have impact.

limited Sense of contribution

Stress and burnout; wearing many hats; absences; creating many individual workarounds.

Feeling overworked

Constant flow of new initiatives and projects; constant trade-off between productivity and impact; missing deadlines.

lowered levels of achievement

Working more unpaid overtime hours; disproportional increases in pay relative to amount of work being done.

impact on Financial security

Low levels of morale, motivation, and engagement; inability to focus and go deep.

inability to be fully present

Capacity constraints

                                          result in team members feeling...

The Situation cont...

Do you have shared views of all processes?

Can you smoothly onboard for a key position and/or critical projects ?

Do your processes effectively aid in service delivery?

Are processes executed with fidelity or consistency?

Can your institutional knowledge be easily transferred to others?

Do you manage a number of programs that are operationally integrated?




                
Did you answer                            to one or more of these questions?

"yes"

If so, there here is how we can help?

Your Processes

Keeping the effects of those constraints in mind...

Do you and your team understand the true costs of your programs? 

Is there an effective system in place to collect data in accordance with grant reporting requirements?

Our Services

Operations

Programs

Projects

Analysis
Logistics
Benchmarking
Future State Assessment
Business Process Re-engineering
As-is Analysis
Defining Solutions and Scope
Gap Analysis
Wireframing, Prototyping, User Stories
Financial Analysis/Modeling
SWOT Analysis

Research
Marketing
Strategic Analysis & Partnerships
Solutions Delivery
Data Analysis
Performance Tracking
Resource Planning
Customer Relationship Management
Program Lifecycle Management
Strategy Development
Reporting


Project Scheduling
Strategic Planning
Project Lifecycle Management
Meeting Facilitation
Financial Modelling
Forecasting
Performance Tracking
Budgeting

We operationalize your strategic plans, define allocation of resources, and outline the activities that need to be carried out to reach your organization's short-term objectives. 

Operational Planning & Implementation

We provide project management services or work with you to map out and define a portfolio of dependent projects that need to be completed to reach your overall goal.

Program & Project Management 

We provide short-term operational support and interim leadership services to help assist your team during times of organizational change.

Operations Support

We work with you to identify ways to make your business processes manageable, with formalized, actionable information about how, and how well, your processes are performing.

Business Process Modeling

We help your teams build data-driven, decision-making capacity via financial management and planning, and adapting and scaling your programming.

Financial Planning & Management 

Operations Support

Back to all

We provide additional operational support when changes like the transition of key team members, bringing on or sunsetting programming, or any other event reduces your team’s capacity.

Here are some examples of the types of support we provide and a user case. 

Step in to provide interim leadership support.

Create transition plan and documentation correspondence. 

Create standard operating procedures. 


Identify, prioritize, and assist with key projects during periods of transition.

Assist with the preparation of grant and annual reports.

Manage & support events and program activities.

Structure onboarding processes for team and board members


Develop presentations and copy for print media.

User Case

User Case

Projects are temporary, one-off undertakings that have clear end dates and short-term goals. They are generally bound by cost, resource, budget, and time constraints. There is also some type of tangible deliverable expected at the

Program & Project Management 

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end of the project, like a product or service. 

Projects are temporary, one-off undertakings that have clear end dates and short-term goals. They are generally bound by cost, resource, budget, and time constraints. There is also some type of tangible deliverable expected at the end of the project, like a product or service. 

Help coordinate time, resources, and activities for individual projects.

Programs are a collection of several underlying, interconnected projects. In theory, the collection of projects should complement and build off one another to achieve a larger, long-term objective of the organization. Also, instead of a single, tangible deliverable, a program is deemed successful when it further advances the organization forward to fulfilling its mission and outcomes.

Here are a few examples of the ways we help organizations: 

Projects

Programs

Manage one or more projects.

Map out and define the list of dependent projects needed to achieve an overall goal.

Manage the operational elements of the projects, like adherence to deadlines, staying within budget, and completing deliverables.

Operational Planning & Implementation

Operational plans help define and improve the activities and processes conducted daily to deliver an organization’s products or services to clients. The plans may cover any process, department, or operation. 

We go through the following key steps to build out your operational plan:

Review your organization’s strategic plan. The operational plan is integral to achieving the goals that have been defined in the strategy, so it is critically important to align the two plans. 

Elevate essential goals. It is natural for organizations to have a multitude of goals at all levels—individual team member, the collective team, special projects, each department, funders, etc. We review these goals and help cut through that web to elevate the major strategic goals and map all the others to those. 

Remove the focus from lagging indicators. We will work with you to identify the leading indicators that will help your team better focus on and measure the activities that directly influence achieving your organization's stated objectives.

Back to all 
Back to all 

Business Process Modeling

Research the Process

We use observations, team member interviews, and other methods to gather information about your process.

Map the Process

We then use the insights gathered from you and your team about the process to map out a current state.

Identify Inefficiencies

Next, we identify parts of the process that could be streamlined or eliminated,

Optimize the Process

After that, we apply an automation solution and test the workflow to ensure objectives are met.

Maintain Momentum

The final steps include knowledge transfer process and check-ins to assess performance of the workflow against selected KPIs.

Business Process Modeling (or “BPM”) is used to visually document, understand, and improve an organization’s business processes. BPM serves as a tool to map out the current (or “as-is”) state—including all the connecting 

activities, events, and resources of the process of a product or service—as a baseline and to determine the future (or “to-be”) state. This method involves mapping, discovery, simulation, analysis, and improvement of the processes. Some of the benefits of conducting BPM are:

Alignment of operations: BPM helps with keeping processes consistent and aligned with the overall organizational strategy. 

Effective communication: Coupled with verbal communication, BPM can help provide a more robust picture of the processes. It also formalizes existing processes and increases consistency and fidelity.

Improvements in operational efficiency: BPM helps to identify bottlenecks, inefficiencies, and other areas of improvement. It also promotes better resource utilization. 

Our                                     5-step process.  

collaborative

Business Process Modeling (or “BPM”) is used to visually document, understand, and improve an organization’s business processes. BPM serves as a tool to map out the current (or “as-is”) state—including all the connecting activities, events, and resources of the process of a product or service—as a baseline and to determine the future (or “to-be”) state. This method involves mapping, discovery, simulation, analysis, and improvement of the processes. Some of the benefits of conducting BPM are:

Financial Planning & Management

Back to all

We are well grounded in nonprofit and financial management and analysis, with a range of experience from service provision to Treasury to Financial Risk Management and Corporate Banking. We help you identify, weigh, and 

We are well-grounded in nonprofit and financial management and analysis, with a range of experience from service provision to Treasury to Financial Risk Management and Corporate Banking. We help you identify, weigh, and prioritize your organization’s options, and give you and your team the capabilities to move forward confidently. We help you see the financial and mission implications of strategic choices and better understand the connection between your organization’s mission and financial performance, position, strategy, and outlook.

Some of the services we provide are:

Create the annual budget and semi-annual revised budget.

Create tools for collecting data from multiple business units. 

Perform revenue analysis to give insights into revenue risk. 


Provide support in preparing enterprise-wide dashboard reports to track performance against benchmarks.

Manage the budget modification process, ensuring that changes to the budget are requested and approved according to internal policy.


prioritize your organization’s options, and give you and your team the capabilities to move forward confidently. We help you see the financial and mission implications of strategic choices and better understand the connection between your organization’s mission and financial performance, position, strategy, and outlook.

Sample Case

Workshops

There are many ways teams can work through lists of possible plans and narrow those down to a few of the most promising ideas. As it relates to programming and other services, our journey mapping and service blueprint

workshops are designed to help teams do this in an engaging and thoughtful way, with real-time coaching and feedback provided along the way.  

Journey Mapping & Service Blueprinting

These concepts are client-centric, team-driven activities that help illustrate client needs, expectations, barriers, risks, and processes that can be improved upon. They also help set a framework for prioritizing the work to be

All questions were answered and not forgotten.

Back to all

Each workshop can be conducted with a single team member, a small team, or a cross-departmental group. We customize our workshops to meet your organization’s needs. Each workshop can be delivered once or conducted over multiple sessions, depending on the complexity of the processes being mapped. 

done and resources needed to deliver your services to your clients.

Here is some of the feedback from prior workshops and check out a user case here. 

Great tool which solicited great conversation in my mentoring group. 

I loved her!

I appreciate the way she brought some work time to the PD. I will be using the process in the future, and I loved it.

Great workshop!

I liked how we were organized by team so we could go through the process for our own organization.

I thought Trina was great, really knowledgeable, and that the presentation materials were lovely. 

There are many ways teams can work through lists of possible plans and narrow those down to a few of the most promising ideas. As it relates to programming and other services, our journey mapping and service blueprint  workshops are designed to help teams do this in an engaging and thoughtful way, with real-time coaching and feedback provided along the way.

These concepts are client-centric, team-driven activities that help illustrate client needs, expectations, barriers, risks, and processes that can be improved upon. They also help set a framework for prioritizing the work to be done and resources needed to deliver the service(s) to clients.

Journey Mapping & 
Service Blueprinting

User Case

User Case

...in action

How This Works

1

Use the "Schedule your call" button to select a service package and schedule our initial discussion.  

2

We'll connect, listen deeply, ask questions, and zoom in on the key issues.

3

We'll take all that insight and customized the package to fit the needs of you, your team, and your organization.

4

Now, we get to work and deliver results to you!

Operational Planning & Implementation

Operational plans help define and improve the activities and processes conducted daily to deliver an organization’s products or services to clients. The plans may cover any process, department, or operation. 

We go through the following key steps to build out your operational plan:

Review your organization’s strategic plan. The operational plan is integral to achieving the goals that have been defined in the strategy, so it is critically important to align the two plans. 

Elevate essential goals. It is natural for organizations to have a multitude of goals at all levels—individual team member, the collective team, special projects, each department, funders, etc. We review these goals and help cut through that web to elevate the major strategic goals and map all the others to those. 

Remove the focus from lagging indicators. We will work with you to identify the leading indicators that will help your team better focus on and measure the activities that directly influence achieving your organization's stated objectives.

Back to all 
Back to all 

Business Process Modeling

Research the Process

We use observations, team member interviews, and other methods to gather information about your process.

Map the Process

We then use the insights gathered from you and your team about the process to map out a current state.

Identify Inefficiencies

Next, we identify parts of the process that could be streamlined or eliminated,

Optimize the Process

After that, we apply an automation solution and test the workflow to ensure objectives are met.

Maintain Momentum

The final steps include knowledge transfer process and check-ins to assess performance of the workflow against selected KPIs.

Business Process Modeling (or “BPM”) is used to visually document, understand, and improve an organization’s business processes. BPM serves as a tool to map out the current (or “as-is”) state—including all the connecting 

activities, events, and resources of the process of a product or service—as a baseline and to determine the future (or “to-be”) state. This method involves mapping, discovery, simulation, analysis, and improvement of the processes. Some of the benefits of conducting BPM are:

Alignment of operations: BPM helps with keeping processes consistent and aligned with the overall organizational strategy. 

Effective communication: Coupled with verbal communication, BPM can help provide a more robust picture of the processes. It also formalizes existing processes and increases consistency and fidelity.

Improvements in operational efficiency: BPM helps to identify bottlenecks, inefficiencies, and other areas of improvement. It also promotes better resource utilization. 

Our                                     5-step process.  

collaborative

Business Process Modeling (or “BPM”) is used to visually document, understand, and improve an organization’s business processes. BPM serves as a tool to map out the current (or “as-is”) state—including all the connecting activities, events, and resources of the process of a product or service—as a baseline and to determine the future (or “to-be”) state. This method involves mapping, discovery, simulation, analysis, and improvement of the processes. Some of the benefits of conducting BPM are:

Workshops

There are many ways teams can work through lists of possible plans and narrow those down to a few of the most promising ideas. As it relates to programming and other services, our journey mapping and service blueprint

workshops are designed to help teams do this in an engaging and thoughtful way, with real-time coaching and feedback provided along the way.  

Journey Mapping & Service Blueprinting

These concepts are client-centric, team-driven activities that help illustrate client needs, expectations, barriers, risks, and processes that can be improved upon. They also help set a framework for prioritizing the work to be

All questions were answered and not forgotten.

Back to all

Each workshop can be conducted with a single team member, a small team, or a cross-departmental group. We customize our workshops to meet your organization’s needs. Each workshop can be delivered once or conducted over multiple sessions, depending on the complexity of the processes being mapped. 

done and resources needed to deliver your services to your clients.

Here is some feedback from prior workshops.

Great tool which solicited great conversation in my mentoring group. 

I loved her!

I appreciate the way she brought some work time to the PD. I will be using the process in the future, and I loved it.

Great workshop!

I liked how we were organized by team so we could go through the process for our own organization.

I thought Trina was great, really knowledgeable, and that the presentation materials were lovely. 

There are many ways teams can work through lists of possible plans and narrow those down to a few of the most promising ideas. As it relates to programming and other services, our journey mapping and service blueprint  workshops are designed to help teams do this in an engaging and thoughtful way, with real-time coaching and feedback provided along the way.

These concepts are client-centric, team-driven activities that help illustrate client needs, expectations, barriers, risks, and processes that can be improved upon. They also help set a framework for prioritizing the work to be done and resources needed to deliver the service(s) to clients.

Journey Mapping & 
Service Blueprinting

Trina breaks down complex tasks into simpler ideas and user friendly steps. Her knowledge of technology and tools makes these seem so easy but we want to recognize the thoughtfulness which goes into accomplishing these process improvements creating preparedness for the team and making a huge difference in the client experience.

Trina exemplified our core value of cooperation in how she coordinated amongst all stakeholders for the partnership in conducting the client intake conversations. Not only has she done what was expected of her in these intake calls, she has connected dots which we didn’t even know existed.

Lavender Eucalyptus has been a wonderful addition. Their efforts in understanding our client and partner needs exemplify our core value of preparedness. They spend a considerable amount of time in preparing for client and partner meetings.

The dedication to organizing our project management system for the team has been extremely valuable to help us move forward.

Always three steps ahead so many of our team members as clients, keeping all of us organized and looking good. The detailed recaps each week help clients remember resources shared on our community calls, fill in the gaps for clients who missed it, and capture success stories along the way that show the growth our clients are experiencing. 

Lavender Eucalyptus is bold. You give them an idea and they will run with it and come back to you with an output that will blow your mind. They are valued at our organization but in such a short span of time have become a valued member of the team as well! Their execution on the project management platform for the team has been bold and beautiful!

Are you ready to more effectively serve                 , attract greater                 , and scale your                ?

clients

funding

impact